Frequently Asked Questions
Find answers to the most common questions about Avast products, installation, features, and troubleshooting. If you can't find the answer you're looking for, please visit our Contact Us page for additional support options.
General Questions
What is AvastHub?
AvastHub is a platform that provides access to Avast security products for various platforms, including Windows, Mac, Android, and iOS. We offer both free and premium security solutions to protect your devices from online threats.
Is AvastHub affiliated with Avast?
AvastHub is an authorized distributor of Avast products. We provide official Avast software with all the features and updates you would expect from Avast's official website.
Product Questions
Is Avast Free Antivirus really free?
Yes, Avast Free Antivirus is completely free for personal, non-commercial use. It provides essential protection features without requiring payment or subscription.
What's the difference between free and premium Avast products?
Avast Free products provide essential protection, while premium versions offer additional features like ransomware protection, webcam security, automatic software updates, and VPN services. Premium products also typically support multiple devices and remove ads from the interface.
Which Avast product is right for me?
The best Avast product for you depends on your specific needs:
- For basic protection: Avast Free Antivirus
- For comprehensive security: Avast Premium Security
- For all-in-one protection: Avast One
- For performance optimization: Avast Cleanup Premium
- For online privacy: Avast SecureLine VPN
Visit our Products page to compare features and find the right solution for your needs.
Can I use Avast on multiple devices?
Avast Free products can be installed on multiple devices for personal use. Premium products typically come with licenses for a specific number of devices, ranging from 1 to 10 depending on the subscription plan.
Installation & Setup
How do I install Avast products?
Simply download the installer from our website, run the file, and follow the on-screen instructions. The installation process is straightforward and typically takes just a few minutes to complete.
Can I install multiple Avast products on the same device?
Yes, many Avast products are designed to work together. For example, you can use Avast Antivirus alongside Avast Cleanup Premium and Avast SecureLine VPN. However, you should not install multiple antivirus products (like Avast Free Antivirus and Avast Premium Security) on the same system.
How do I uninstall Avast?
On Windows, you can uninstall Avast through the Control Panel or Settings > Apps. On Mac, use the Avast uninstaller available in the Applications folder. On mobile devices, uninstall like any other app through your device's settings.
Performance & Updates
Will Avast slow down my device?
Avast products are designed to use minimal system resources. They include performance optimization features and run most scans when your device is idle to minimize impact on your system's performance.
How often is Avast updated?
Avast receives regular virus definition updates, typically multiple times per day. Software updates with new features and improvements are released periodically throughout the year.
Do I need to manually update Avast?
No, Avast products update automatically by default. Virus definition updates are downloaded and installed in the background without requiring user intervention. Software updates may occasionally require a restart to complete installation.
Troubleshooting
What should I do if Avast isn't working properly?
If you're experiencing issues with Avast, try these troubleshooting steps:
- Restart your device
- Update Avast to the latest version
- Temporarily disable other security software that might be causing conflicts
- Run the Avast repair tool (available in the Avast user interface under Menu > Settings > Troubleshooting)
- If problems persist, contact our support team for assistance
Why is Avast blocking a website or program I trust?
Avast may occasionally block legitimate websites or programs if they exhibit behavior similar to known threats. You can add trusted items to the exceptions list in the Avast settings to prevent them from being blocked in the future.